The questions people actually ask, answered straight.

There is no account, so how do I get my progress back?

Your save lives on your own device, which is the deliberate trade for never asking you to sign up. On a phone it sits in the app's private storage, so it survives app updates and rides along in a normal device backup (iCloud on iOS, Google backup on Android). In a browser it sits in site storage for the game's address, so it survives closing the tab and restarting the machine.

It does not survive four things: deleting the app without a backup, clearing browsing data or site data, switching to a different browser, and a private or incognito window (which throws everything away on purpose when you close it).

So there is one thing worth doing before you need it. Settings has an Export save control that hands you a small block of text. Keep it anywhere you keep things. Import save on any device puts your levels, stars, collection, awards and wallet back, along with the anonymous player id, which is what your leaderboard history and inbox are attached to on our side.

And the unwelcome part, said plainly: with no account there is nobody for us to look you up by. If the save is gone and there is no export and no device backup, the progress is gone. We will not pretend a support message can recover it. That is the honest cost of a game with no sign-up, and the export control is the whole mitigation.

Build status: the export and import functions are in the game's save module today, and the Settings screen that surfaces the two buttons is still being finished.

How do I delete my data?

Most of it is already only on your device, so most of the deletion needs nobody's permission but yours.

• On a phone: delete the app. The save goes with it. Also turn off the device backup for the app first if you want the backup copy gone too.
• In a browser: clear site data for the game's address, or use your browser's "delete data for this site" control. That is the whole local save.
• Inside the game: Settings has a Reset everything control that wipes the save and starts a fresh one, without touching the rest of your device.

What exists away from your device is short: an anonymous player id (sixteen random hex characters generated on your device and never linked to a person), the generated display name that goes with it, the scores you chose to post, your crest pattern, and any duel, crew or league rows those scores created. There is no email address, no phone number, no contacts, no photos, no location, no advertising identifier for a child, and no free text anywhere, because there is nowhere in this game to type.

To have those rows deleted, write to hello@planetplink.com with your player id, which Settings shows and can copy. Every row carrying it goes: leaderboard entries, crew membership, league standings, duels, inbox items and planet markers. We confirm when it is done, and we do not ask you for anything else to prove it is yours, because there is nothing else to ask for. The daily aggregate counters cannot be unpicked and contain nobody, so they are unaffected.

Two honest limits. There is no self-service delete button in the game yet, so today the route is an email rather than a tap, and that control is being built. And if you have already reset the device and lost the id, there is no other way to find your rows, because they carry no other identifier. Tell us anyway and we will explain what we can and cannot find, which is honestly not much.

The privacy policy, section 13, is the binding version

Why can I not buy Humlet Machine pulls?

Because the moment you can, the machine is a loot box, and we would rather have the collection than the revenue.

A pull costs 600 Stardust, and the spend flow requires Stardust you earned by playing. Purchased Stardust is counted on a separate line and cannot reach that number at any price. There is no machine token in any product, in any bundle or on any paid pass track, there is no discounted pull, no multi-pull and no sale, and there is no advert that hands you a pull.

The usual definition of a loot box needs two things: a payment, and a randomised reward. This one is missing both. Money cannot get in, and a pull never hands you a duplicate anyway, so what is random is the order you meet the 120 characters, not whether you get one. That is a shuffled deck you are guaranteed to finish, and it is a different thing from a gamble.

One honest qualification. Buying Stardust does pay for power-ups, boosts and garden slots, which frees the Stardust you earned for the machine. So money can speed a collection up indirectly, by roughly a fifth on our own modelling. We publish the number instead of the slogan.

There is also one paid door that is not the machine: buying a named character you choose yourself, at a stated price, with nothing random about it. That is the opposite of a loot box, which is exactly why it is the only paid path to a character.

Are there loot boxes?

No, and the answer is not a promise, it is a pair of mechanisms you can check. See the question above for the detail. In short:

• The machine only spends Stardust that gameplay produced, so there is no payment in the transaction.
• A pull only draws from characters you do not own, so there is no gamble on the outcome.
• When you own all 120 the machine closes with a completion state instead of selling you more chances.
• Every trait a character carries is switched off in the Daily Drop, in duels and in leagues, so nothing you collect or buy can win you a competitive board.

We do ship an odds screen even though no odds disclosure is required of us, because stating the no-duplicate rule out loud is more useful to you than a percentage table would be.

Is it safe for my kid?

It was designed for that answer to be yes, and here is what "yes" is made of rather than just the word.

• Nowhere to type, and nobody to talk to. No chat, no messages, no usernames you choose, no photos, no user-made content. The display name is generated from a curated word list. A duel or a crew invitation carries a score and a board, never a sentence.
• No account and no personal information. No email, no password, no birthday stored, no contacts, no location.
• No behavioural advertising for anyone, child or adult. Every network runs non-personalised and we never ask for tracking permission. On Android only family-certified ad software is used.
• A neutral age question at first run, with no hint of where the threshold is. A young player lands in a mode with no interstitial adverts at all, no offer sheets, purchases turned off by default, the shop reachable only from Settings behind a parental gate, and no link out of the game without that gate.
• Rewarded videos are always opt in, they say what the reward is before the tap, and they can be closed after five seconds.
• The Humlet Machine stays fully available in that mode, because it only spends Stardust the child earned by playing. That is the clearest demonstration that the earned-only rule was worth building.
• Nothing in the game is destroyed. Two Humlets hug and become the older one they used to be, who remembers both names. Never eaten, never crushed, never killed. That rule is absolute and it is what makes the story safe for a five year old.
• No timers, no lives, no energy, and no punishment for stopping. A missed streak day is forgiven rather than shamed. Calm Mode has no danger line and no game over at all, and it is available from the first launch with nothing to unlock.

We are targeting ESRB E, PEGI 3, IARC 3+, CERO A and Apple 4+. If your child's device is set up with a family control that blocks purchases, nothing in this game will nag them about it.

How do refunds work?

Every purchase goes through Apple or Google, which means they hold the money and they process the refund. We cannot take a payment directly and we cannot reverse one directly, so the fastest route is always the store's own:

• Apple: use Report a Problem on your purchase history, or the Request a Refund page in your Apple account. Apple decides.
• Google Play: Play's own refund flow is self-service for the first 48 hours, after which the request comes to us and we look at it.
• In the European Union and the United Kingdom: the fourteen-day right to withdraw from a digital purchase applies, and we honour it. Ask through the store first, because that is where the transaction lives.

What happens in the game when a refund goes through: the entitlement it granted is removed and any purchased Stardust it granted is taken back, with your wallet stopping at zero rather than going negative. Stardust you earned by playing is never touched by a refund, because that would delete the budget for your collection over a purchase you did not keep. Permanent items (No Ads, themes, a named character, the starter pack) restore on a new device through the store's restore-purchases flow, which sits in both the shop and Settings.

If a purchase did not arrive at all, that is a bug and not a refund question. The grant is written to your save the moment the store confirms, so an interruption usually resolves itself when the game next opens. If it does not, tell us.